AUSTRALIA & NZ
Flat Rate shipping within Australia $10 & $20 to NZ.
Your items are shipped within 3-5 business days after payment, unless stated otherwise in the listing. Please allow 2-5 business days shipping in Aus & 3-10 business days to NZ.
All purchases are shipped with tracking, please check your junk mail folders for tracking number before contacting me if you dont receive it.
US/CANADA/JAPAN $25 flat rate- via International Airmail with tracking. If you'd like to add a signature on delivery for an extra $5 AUD please leave a note at checkout.
REST OF THE WORLD $30 flat rate- via International Airmail with tracking. If you'd like to add a signature on delivery for an extra $5 AUD please leave a note at checkout.
Your items are shipped within 3-5 business days after payment, unless stated otherwise in the listing. Please allow 7-21 business days postage + customs (varies depending on country).
If you would like to add INSURANCE to your order please leave a comment at checkout and I'll will contact you with a quote.
Please be aware that customers are liable/responsible for all import duties/taxes that may be charged.
Please also note that Kokopilli is not responsible for lost & delayed packages during shipment. No compensation will be made by me for errors by the Post Office or if incorrect address is given upon checkout. Please contact me prior to purchase if you would like insurance or tracking added to your order.
Much care is taken to package your jewels but if, unfortunately, your jewels arrive damaged or broken please contact me asap. I will do my very best at all times to ensure you are happy!
POLICIES & RETURNS
Kokopilli does not offer refunds, exchanges or credits on ONE OF A KIND items. Please choose carefully and be sure to read all details of the product listing. Please allow for the natural variation of gemstones & crystals when choosing a design where the product photo is not the exact piece to be purchased. If you would like any additional info please contact me BEFORE purchasing.
When purchasing please ensure your sizing is correct (Kokopilli does not re-size rings!)
Refunds only if items are faulty & cannot be repaired by me, this is at the discretion of Kokopilli. Natural irregularities and imperfections that occur in hand crafted items are not considered faults. My products are not cast or mass produced & the finish on the piece varies. Please take this into consideration when ordering. As much detail as possible is shown and given in my product descriptions but if you'd like any additional information before purchasing please feel free to contact me. Please also be aware that my jewellery is made from natural elements like crystals & shells which are delicate and naturally vary from piece to piece! Care must be taken when being worn.
If you require a refund for faulty or damaged jewels please contat me FIRST for instructions & return shipping info on how to proceed. Refunds will first be assessed by me upon return of the items and is not guaranteed. Refunds will be processed within 5 business days of me receiving your returned item & confirming via email. If your returned item is deemed faulty then your return shipping will be refunded.
Please be as specific as possible in our communication of what you are wishing for, but understand that within the creative process there are unknown elements & you need to be able to have some flexibility with the end result. Once the design has been discussed & finalised custom orders must be PAID IN FULL before I start creating. If paying the amount in increments, all payments are non refundable even if you change your mind before ive started the piece. No changes can be made (unless by my discretion) once payment has been made. You will receieve a photo of the finished piece before shipping. There are no refunds or exchanges on custom orders.
If you have paid for your custom order using a Payment Plan, your aproximate lead time starts once the final payment has been made. If you decide to cancel at any time, no refunds or credit for any of the payments will be made.
Kokopilli now offers flexible payment plans and installments on purchases in the SHOP + custom orders over $300 (some items may be exceptions so please contact Kokopilli with specifics.)
Timeframes vary from 4-12 weeks depending on the cost of purchase. This is assessed on case by case basis.
Regular payments must be made each month. A deposit of 25% secures your order. There are NO refunds or credits/exchanges on any of the payments made if you decided to cancel your order at any time. Please choose carefully.
Items wont be shipped until final payment is made.
A payment link will be set up via PayPal for you and you can choose to make a payment at any time using the link via debit/credit card or your paypal balance if you have PayPal. Sorry, direct deposits and bank transfers not accepted at this time.
Please email me firstname.lastname@example.org if you'd like to discuss
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